- If you purchased using iPad or iPhone through iTunes:
You may need to Restore Purchase after changing device or reinstallation. Please open Pubu App and tap to open sidemenu, click Settings - Restore Purchases, you can continue reading after the success message. - If you purchased using phone billing:
Please make sure you have enabled phone billing with your phone operator, it might be blocked by the operator. - If you purchased from convenient store kiosk:
Please provide your order number and receipt to the Support team to verify your purchase.